“The Case for Service Design”

December 15th, 2008

In a recent article all about service design, Live | Work talks about how user involvement in the design process is crucial.

“The only way to deal with this complexity is to keep people’s needs and desires central to any development. Service design is part of the solution to this challenge, with deep user involvement throughout the creative process and a keen view on the functional and emotional details that enable people to enjoy the services that are important in their lives.” Excerpt from www.livework.co.uk.

At The Groop this is a core fundamental of our process. We work in agile/scrum to ensure that our clients are engaged with the product on a day to day basis. This way our clients know exactly what they are getting and get exactly what they want. Read the entire article by Live | Work by clicking here.

Entry Filed under: Business, Project Management, Strategy